Your Safety at Rainbow
Your Safety at Rainbow
Committed to maintaining a safe shopping experience
Throughout the duration of the global pandemic, Rainbow has prioritized safety for everyone who enters our doors—both customers and workers alike. We have taken many steps towards maintaining the safety standards set forth by local government as well as extending procedures and protocols for the wellness of our store.
Below you will find a list of procedures we’ll continue maintaining until the membership of Rainbow and the City of San Francisco decide it’s safe to return to regular operations.
We continue to regularly sanitize high-touch surfaces—scales, handles, countertops, shopping cards, etc.—with 70% isopropyl alcohol throughout each day.
Due to the recent health order issued by the City of San Francisco, we’re able to operate at 50% maximum customer capacity, which is 297 people.
Rainbow has chosen to lower our capacity to 85 to further ensure customers and workers are able to maintain regular social distancing while in the store.
We make frequent announcements throughout the day to remind everyone that social distancing and proper face coverage is required to be inside Rainbow.
Below is a consolidation of our COVID-19 updates and store-wide changes.
Please read them as protocols may have changed since your last visit.
Last update: February 24th, 2021
- Rainbow has returned to being open from 9am to 9pm. We are also reserving 9-10am—Tuesdays and Thursdays—for seniors and anyone who considers themselves high-risk. We are seeking community support around this as a means of helping those most vulnerable to COVID-19. We are also asking everyone who is low-risk to please wait until after 10am to begin their shopping trip.
- We often have little or no line to enter the store, especially in the evenings. Still, be prepared to wait a few minutes or more outside. We will be getting customers in and out of the store as efficiently as possible while maintaining our new safety standards. Please note that this also impacts anyone driving to our store. Even after you wait in line to park, we still require customers to wait in the entrance line. We understand this is an added inconvenience but our goal is to make the store safe.
- First Responders and hospital employees receive priority access. Approach the worker at the front of the line and display proper identification. One person per ID will receive priority access as we meter customers into the store. Priority access is intended for personal shopping only.
- Self-service access to Rainbow’s Bulk Food, Herb, Tea, & Spice Departments has returned! Numerous bulk products are available for our customers, though not everything has returned. If you’re concerned about a product’s availability, please ask a worker or call the store to find out.
- The City requires customers to purchase any product they have handled, especially if the customer is shopping for someone else. If you touch it, please buy it.
- The City also requires customers to only visually inspect product before handling, prohibiting touching or smelling of items unless the customer is purchasing them.
- Rainbow is allowing returns, refunds, and exchanges: Product that is returned within 60 days, accompanied with a receipt, will be fully refunded.
- Rainbow can allow customers to use personal bags for taking groceries home. Personal bags should not be placed on conveyor belts when unloading groceries nor will cashiers be able to handle them. Personal bags can be placed on our pull-out bagging platform. We still ask customers to not shop directly into their bags while in the store.
- Rainbow is unable to allow customers to use their own bags or containers when shopping in bulk. Until further notice, we will not be charging customers for the use of paper bags or compostable containers when purchasing bulk products.
- Rainbow requires all individuals on our property (inside the building, upon any contiguous outside portion, and at points of entry) to wear a face covering—as defined by the City of San Francisco—for the duration of the SFDPH shelter at home order. To be clear, this includes all workers, customers, contractors, delivery personnel, volunteers, guests, and any other individual not herein specified.